Technical Support
Technical Support can be reached by calling (800) 326-6686. When you call please have the version of the program, the exact error message, and if you can, let us know what you were doing when you encountered the problem.
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1/30/97 Error in Due Date Reminder System for Windows (WDD97.10): If you change the Client Code in the Clients Area, the program does not update that Client's engagements. This means that the client's engagements will not appear in the Engagements section or reports under the new Client Code. To receive an update to correct this problem please call us at (800) 326-6686. We can either send the update via email or through the Post Office. |
The following is a list of common problems that can occur with several of our programs.
ˇ Errors when trying to load any Windows program. > Most of our programs that are written for Windows come with a Rescue Utility. This utility usually has an icon of a stamp and will have the name of the program it is for. Run the utility and it will report if there are any problems with the system files.
ˇ Error 3050 and/or 3052 when starting the program.
> You need to add (or update) the following line in your
AUTOEXEC.BAT file. (This should be in the C:\ directory)
C:\DOS\SHARE.EXE /L:500
ˇ Error 3041 when starting the program.
> Rename the following files:
MSAJT112.DLL
MSAJT200.DLL
VBDB300.DLL
with an extension of .OLD and then re-install the program.
ˇ "This application uses CTL3DV2.DLL which has not been properly installed." > Re-install the program (selecting the windows/system directory for system files) and then delete all copies of CTL3DV2.DLL that are not in the windows/system directory.
ˇ Reports are sent to printer but come out garbled, or do not print. > If you have the HPII Series printer driver installed, but are not printing to an HPII Series printer, you have to remove the driver from the system. (If you have an HPII Series that you use for other programs then contact Denver Tax Software, Inc.)